Refund policy

Our Promise to You

At Nail & Crown Co., we stand behind everything we create. If something isn't right, we want to make it right — because that's what we're built on.

Return Window We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags attached.

How to Start a Return Email us at nailandcrown@gmail.com with RETURN and your order number in the subject line (e.g., RETURN #1234). We'll respond within 1–2 business days with next steps.

Where to Send Returns Nail & Crown Co. 1104 Downingtown Pike West Chester, PA 19380

Return Shipping Customers are responsible for return shipping costs on standard returns. We recommend using a trackable shipping method — we can't guarantee receipt of items we can't track.

Defective or Damaged Items If your item arrived damaged or defective, we've got you covered completely. Email us with a photo of the issue and we'll send a free replacement and cover all return shipping costs. No hassle, no questions.

Sizing Exchanges Not the right fit? We accept size exchanges within 30 days of delivery. Just reach out via email to get started.

Refunds Once we receive and inspect your return, refunds are processed within 5 business days back to your original payment method.

Thank you for supporting a faith-driven, independent brand. Every purchase helps us build something meaningful — and we're grateful for the trust you place in us.